Return Policy

We want you to feel confident shopping with Coanelo. If you're not satisfied with your order, we’re here to help.

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1. Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is unused, unwashed, and in its original condition and packaging.

• Tags are still attached.

• Proof of purchase (order number or receipt) is available.

Note: Final sale items, underwear, or personalized products are non-returnable unless defective.

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2. How to Initiate a Return

1. Contact our support team at service@coanelo.com with your order number and reason for return.

2. Wait for our team to provide return instructions.

3. Send the item(s) back using a trackable shipping method.

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3. Return Shipping Costs

• Customers are responsible for return shipping fees unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service. We are not responsible for items lost in transit.

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4. Refunds

• Once your return is received and inspected, we will notify you via email.

• If approved, a refund will be issued to your original payment method within 5–10 business days.

• Shipping charges are non-refundable.

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5. Return Address

• Factory Name: Los Angeles 2
  Address: 5061 Brooks St ste A Montclair, CA
  Zip Code: 91763
  Contact Person, Phone: Ryan +44 7579921810

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6. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Contact us at service@coanelo.com within 7 days of delivery.

• Include photos of the issue and your order number.

• We’ll send a replacement or issue a full refund at no cost to you.

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7. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account or credit card again.

2. Contact your payment provider — it may take time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, contact us at service@coanelo.com.

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8. Order Cancellation

• Your order will be fully refunded if it is canceled within 24 hours of purchase. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.
• Please get in touch with our customer service team if you decide to cancel the order.

Need Help?

We’re here to help. Contact our support team for any return or refund questions:

📧 Email: service@coanelo.com